Customer Help
Is there a problem placing an order?
- We make every effort to get it to you as soon as possible once the order is submitted successfully. Actual delivery may vary due to customized processing time, different shipping address, customs clearance time and some other force factors.
- Delivery time=Processing time + Shipping time
- Shipping time: The shipping courier and cost will vary due to the service restriction and policy in different regions and countries.
When you have selected a garment you wish to purchase, click “Add to Cart”. To complete the purchase, click on the shopping cart on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.
If you have trouble signing into our website, first check the specific text of the error message you received. The most common problem is a misspelled address or password (ensure both your CAPS LOCK and NUM LOCK facilities are off). If the problem persists, contact Customer Services (through the button”Contact us” at the bottom of any page) and we will email you a new password.
Yes. In the checkout process (step 2 – Delivery), you can add and select a different address from the billing address.
Each of our products provides nail size recommendations as well as measurements. If you do not have a current shirts to base your size on, please click on “Contact Us” at the bottom of the website, which you can find on every page of the online store.
When you add the products to your basket, please go to the tab BUY NOW. On the right side, the summary of the order displays, and under the list of the selected products there is the text “Do you have the discount code? Click here”. When you click, the box will appear, in which you need to enter your code and then confirm. The amount of the order will be automatically reduced by the value of the previously entered code.
Currently we accept all major credit cards (Master Card, Visa)and PayPal.We are applying for Apple Pay and Google pay.
No, you don’t. However our registered users get loads of discounts for loyalty.
Is there a problem placing an order?
- It depends on where you are, Orders processed here will take 10 to 15 business days to arrive and the overseas deliveries can take anywhere from 15 to 25days. Please check your emails for updated shipping status.
- Yes, we ship worldwide and the shipping costs will be applied and added at checkout.
- Please notes that buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
- Unfortunately, we are not responsible or obligated to lost package. You may inquire about your package with your local post office for further information.
We offer “Standard” and “Expedited” shipping method for you to select during checkout. We use major local courier partners for “Standard” shipping. All international orders will be shipping with DHL Express so please provide us your correct phone number or email address to receive DHL On-Demand delivery service for tracking.